Contact Us

We are here to help if you have any questions, comments or general feedback. We love to hear from you and will respond to all email inquiries within 48 business hours. Tel: 310.598.6606 Email:

Order Confirmation

You will receive an order confirmation email once your order has been received. Tracking information is available upon request.

Accepted Payment Methods

We accept Visa, MasterCard, American Express, and Discover. For invitation orders, we will accept personal checks.

Sales Tax

Sales tax is applied to all orders shipped within the state of California. The sales tax rate is 8.25% for orders shipped within Los Angeles county. For orders shipped anywhere else within California, the sales tax rate is 7.25%. California state law requires that we charge sales tax on the full amount of the merchandise. Shipping charges will not be taxed.

Shipping

Orders will be processed and shipped within 2–3 business days from when they are placed. Shipping times are provided by the carrier (UPS or Priority Mail) and may vary by package destination and holiday seasons. Personalized orders will ship within 1–2 weeks of final proof approval. Shipping and handling costs are determined by the weight of the purchased items, the shipping method chosen and the destination. Tracking numbers are available upon request. UPS automatically protects every shipment against loss or damage up to a certain value depending on the type of package and your location. Please contact us to request additional protection for your UPS shipment or to add insurance and a signature confirmation to Priority Mail shipments. Once an order is shipped, the package then becomes that carrier's responsibility and Paperwink is no longer liable.

If you have any questions regarding shipping, please contact us at info@thepaperwink.com or 310.598.6606. Unfortunately we cannot accept online orders from outside the U.S. so please contact us directly to place an order.

Retail Returns

If you are for any reason unhappy with your purchase, simply return the merchandise within 10 days for a full refund or store credit. Items must be returned in original packaging and in salable condition. Shipping costs are non-refundable, and the return shipping costs are the responsibility of the customer. If an order must be returned due to an error by Paperwink, e.g., incorrect items were shipped, please contact us at 310.598.6606 for return-shipping instructions. Upon our receipt of the returned items, a refund of the full merchandise cost will be issued to the credit card used for purchase. Please ship your returns by insured UPS ground or certified USPS mail to: Paperwink, 1535 Granville Avenue #208, Los Angeles, CA 90035. Please include a copy of your receipt and your reason for returning the items. Promotional and sale purchases are final and not returnable.

Custom Returns

Custom products (invites, personalized stationery and announcements) are not returnable.

Personalized Stationery Details

All personalized stationery orders are charged in full at the time the order is placed. Please note that colors on screen may vary from actual products. Personalized mailing labels are not available for white envelopes. Printing is not available on cocoa envelopes. Rush orders are an additional 15%. Once the proof is submitted for approval, custom stationery orders cannot be cancelled or refunded.

Stationery Proof Approval

With each stationery order, a color PDF proof will be provided via email. Additional rounds of proofs are $20 each. Please proof carefully, as Paperwink is not responsible for any errors that were present on the approved proof. We will not process orders for proofs marked “approved with changes;” proofs must be completely final and ready for press when approved. A signed proof is required to go to press, which can be submitted via email or fax.

Invitation Suite Details

Our custom invites are one-of-a-kind designs created just for you. Our collection invitations are pre-designed; you can choose the text and ink colors, as well as paper and envelope colors, but the design elements remain the same.

Collaboration

We do most of our custom work through email and over the phone. If you are in the Los Angeles area, we would be happy to schedule an appointment to meet with you.

Invitations Pricing

Because we love what we do, we will do everything we can to work within your budget. Collection invitations generally start at $900 for 100 invitations, RSVP cards, envelopes, and RSVP envelopes. Custom invitations start at $1900 for 100 invitations, RSVP cards, envelopes, and RSVP envelopes. Pricing varies depending on printing technique, size, colors and quantity. If you would like to provide us with your budget, we can help you determine the best format and designs to ensure your invitations everything you’ve dreamt of. Please contact us for additional pricing information at info@thepaperwink.com or 310.598.6606.

Custom Invitation Estimate

After you contact us with your information, we will send you a brief questionnaire. This will help us learn more about you and your event. Once you return the completed questionnaire, it usually takes us 2–3 business days to put together a custom design estimate. This estimate will include a detailed timeline, information about the process and pricing. The estimate is valid for 30 days.

Getting Started

We will begin the design process once we receive a 50% deposit and a signed service contract, detailing specifics for your custom invitation suite.

Custom Design Options

We are happy to provide you with 3–4 design options based on inspiration and information provided.

Invitation Quantity

We suggest that you order at least 20 extra invitations as it is more costly to order reprints later.

Turnaround Time

Collection invitations take 2–4 weeks to print after approval of final proof. Custom invitations can take 3–4 months depending on proof approval turnaround time. It is customary to send invitations 6–8 weeks before your event. If you have any questions about timing, we can help you create a timeline.

Invitation Proofing

The proof will ensure that every detail is perfect prior to creating the final piece. Please proof carefully, as Paperwink is not responsible for any errors that were present on the approved proof. We will not process orders for proofs marked “approved with changes;” proofs must be completely final and ready for press when approved. A signed proof is required to go to press, which can be submitted via email or fax.

Branded Experience

We use the invitation as inspiration to create a branded experience that brings to life your personality and the style of your event. We will work with you to design a signature style that you and your guests will never forget. The branded experience extends from invitation to party favor and includes everything in between.

Printing Techniques

Letterpress is a nostalgic and whimsical form of printing. Inked letters and designs are hand-pressed onto a piece of paper to form an indent. By repeating the process, we can create images with more than one color. For thermography, the printer uses ink and a powder resin combined with heat to reproduce the raised lettering effect of engraving for less money. The art has a shiny finish and nice texture. Offset printing is the most common form of printing, which uses a series of cylinders to transfer text and images to paper. This widely used printing technique is crisp and clear like what you usually find on greeting cards. Flat-printing is smooth to the touch, cost effective, and fast. (laser or inkjet printouts). Flat-printing is not available for invitations.

Invitation Order Cancellations

In the event that you need to cancel your order, you may receive a refund of 50% of the deposit within three business days. Refunds will not be issued after four business days. The cost of supplies ordered to fill your order, e.g., envelopes, paper, ink, etc., will not be refunded and are deducted from the deposit.

Invitation Samples

We have limited samples available for $10. Please contact us at info@thepaperwink.com for availability.

Custom Design

We are happy to design custom products that you don’t see on the website. We also offer general design services. Click here to see samples. Please contact us for more details at info@thepaperwink.com.

Disclaimer

All designs will be copyrighted or trademarked and are the property of Paperwink. Paperwink is allowed to brand all products with our logo, copyright and identifying information. Paperwink reserves the right to use excess pieces from your order as sample and marketing materials. Paperwink will use discretion regarding names, addresses, dates and personal information on displayed sample pieces.

Privacy Policy

Information collected during your visit at thepaperwink.com will be used by Paperwink only. Personal information provided will be used solely for services requested, such as processing orders. Feel free to unsubscribe from our mailing list at any time by emailing info@thepaperwink.com with the word "Unsubscribe" in the subject line.

Security

Information collected during your visit at thepaperwink.com will be used by Paperwink only. Personal information provided will solely be used for services requested, such as processing orders. Feel free to unsubscribe from our mailing list at any time by emailing info@thepaperwink.com.

If you do not feel comfortable with using your credit card online, you can call us at 310.598.6606 or email us at info@thepaperwink.com with your order information and phone number where you can be reached. We will then call you for your credit card information.